Mails are being sent twice when recipient is *.*

[Markus]

Hi,

we have GW 6.5.7 with 11 Postoffices.

When a users sends a mail to *.* the mail is automatically sent a second time a few minutes later to all users.

Why? What can I do to prevent this behaviour?

Markus

[Michael Bell]

Are you saying that they address to both the user specifically and then
also to *.*? The reason *.* is sending to everyone is because that is a
wildcard address for automatically sending a system wide message. You
must disable wildcard addressing if you don't want to allow your users
to be able to do this.

don't think that's what they are saying. Does the properties of the
sent item show them as twice? Can you demonstrate with a screenshot
attached.

[Michael Bell]

We want to enable *.*, because some mails have to be send to every GW user.
When such a mail is sent twice automatically, in sent item there are 2
mails displayed with some minutes difference.
But the user has definitely send it only one time.
This is very anoying, because many users give a feedback like "Why did
you send the mail twice?..."

Are you saying that they address to both the user specifically and then
also to *.*? The reason *.* is sending to everyone is because that is a
wildcard address for automatically sending a system wide message. You
must disable wildcard addressing if you don't want to allow your users
to be able to do this.

don't think that's what they are saying. Does the properties of the
sent item show them as twice? Can you demonstrate with a screenshot
attached.

any c3pos installed? That's all I can think of.

Happens for ALL users sending to *.*?

What about an absolutely clean-nofrills install

[Michael Bell]

Sorry I misunderstood. What are the minute differences in the 2 sent
items?

and do you have any 3rd party products integrating with groupwise
or any av scanners on those servers.

[Michael Bell]

No, there are no Custom 3rd Party objects installed.
It happens with some workstation / users, but not for all.

and it happens CONSISTENTLY with them? or intermittently?

We want to enable *.*, because some mails have to be send to every GW

user.

When such a mail is sent twice automatically, in sent item there are 2
mails displayed with some minutes difference.
But the user has definitely send it only one time.
This is very anoying, because many users give a feedback like "Why did
you send the mail twice?..."

06:21 >>>

Are you saying that they address to both the user specifically and

then

also to *.*? The reason *.* is sending to everyone is because

that is a

wildcard address for automatically sending a system wide message. You
must disable wildcard addressing if you don't want to allow your users
to be able to do this.

don't think that's what they are saying. Does the properties of the
sent item show them as twice? Can you demonstrate with a screenshot
attached.

any c3pos installed? That's all I can think of.
Happens for ALL users sending to *.*?
What about an absolutely clean-nofrills install

[Michael Bell]

Does a resend replicate the issue?

it happens intermittently
17:03:20 >>>

No, there are no Custom 3rd Party objects installed.
It happens with some workstation / users, but not for all.

and it happens CONSISTENTLY with them? or intermittently?
03:15 >>>

We want to enable *.*, because some mails have to be send to every GW

user.

When such a mail is sent twice automatically, in sent item there are 2
mails displayed with some minutes difference.
But the user has definitely send it only one time.
This is very anoying, because many users give a feedback like "Why did
you send the mail twice?..."

06:21 >>>

Are you saying that they address to both the user specifically and

then

also to *.*? The reason *.* is sending to everyone is because

that is a

wildcard address for automatically sending a system wide

message. You

must disable wildcard addressing if you don't want to allow

your users

to be able to do this.

don't think that's what they are saying. Does the properties of the
sent item show them as twice? Can you demonstrate with a screenshot
attached.

any c3pos installed? That's all I can think of.
Happens for ALL users sending to *.*?
What about an absolutely clean-nofrills install

[Michael Bell]

Never tested to resend the same message.
When the mail is send once, but received twice it is akward enough.
Does a resend replicate the issue?

it happens intermittently
17:03:20 >>>

No, there are no Custom 3rd Party objects installed.
It happens with some workstation / users, but not for all.

and it happens CONSISTENTLY with them? or intermittently?
03:15 >>>

We want to enable *.*, because some mails have to be send to

every GW

user.

When such a mail is sent twice automatically, in sent item

there are 2

mails displayed with some minutes difference.
But the user has definitely send it only one time.
This is very anoying, because many users give a feedback like

"Why did

you send the mail twice?..."

06:21 >>>

Are you saying that they address to both the user

specifically and

then

also to *.*? The reason *.* is sending to everyone is because

that is a

wildcard address for automatically sending a system wide

message. You

must disable wildcard addressing if you don't want to allow

your users

to be able to do this.

don't think that's what they are saying. Does the properties

of the

sent item show them as twice? Can you demonstrate with a screenshot
attached.

any c3pos installed? That's all I can think of.
Happens for ALL users sending to *.*?
What about an absolutely clean-nofrills install

Ok, well then, I guess I have nothing more to suggest. That would have
been a useful test.